Medical Articles & News

What Are the Benefits of FinPay for Patients?

February 15, 2023 by Christopher Wolfington
Tags: Patients, Healthcare Consumer Experience, Medical Debt

The American healthcare system is a complicated system of interlocking participants that often creates a confusing picture for the average patient. For patients, their healthcare experience is determined by an opaque network of providers—including hospitals, treatment centers, and doctors' offices—and the always inscrutable insurance companies that determine coverage.

Is it any wonder that financial concerns, especially surprise medical costs, are one of the biggest reasons people forego necessary medical services or discontinue ongoing treatment? The fear of medical debt is an obstacle to the patient-provider relationship as it erodes trust. A patient that has unexpected costs is less likely to address their financial patient responsibility since they feel ambushed, and a provider that discontinues services to a patient for unpaid bills is not helping that patient heal. 

Consider the following: 
  • In 2017, the U.S. spent an estimated $3.5 trillion on healthcare, equal to 17% of the GDP
  • The average annual cost of health insurance premiums in 2020 was over $20,000 for a family plan
  • Out-of-pocket costs for hospitalizations increased by 72% from 2005-2015 
  • More than 1 in 10 adults are unable to pay medical bills at some point during the year 
  • Over 60 million Americans had past-due medical debt reported on their credit reports as of 2019

The behavioral healthcare industry is no different. FinPay offers patients automated payment solutions. This helps alleviate financial uncertainty and allows providers to collect revenue more efficiently while restoring the trust between patient and provider. Contact FinPay today at to learn more.

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What Is Patient Financial Management?

February 8, 2023 by Christopher Wolfington
Tags: Payment, Healthcare Consumer Experience

For many Americans, navigating the healthcare system can be daunting. The actual costs, perceived costs, or unexpected costs of the U.S. healthcare system create uncertainty when it comes to patient financial management (PFM).

FinPay offers automated payment solutions for patients and revenue management tools for providers. When you learn about FinPay, the benefits to patients and providers become clear—the frustrating and opaque American healthcare system becomes less threatening. Contact FinPay at to learn more.

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How Can FinPay Help with Patient Satisfaction and Retention Rates?

February 1, 2023 by Christopher Wolfington
Tags: Healthcare Consumer Experience

The behavioral health industry is complex and highly competitive for providers regardless of specific focus. Whether your firm is dedicated to mental health, substance use, or an adjacent area of treatment, patient retention rates and patient satisfaction are vital to the continued health of your business.

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Delayed Medical Treatment: Understanding the Causes and Effects

January 18, 2023 by Christopher Wolfington
Tags: Medical, Health, Healthcare Consumer Experience

Have you ever delayed medical treatment due to financial or other reasons? If so, you’re not alone. According to a survey by the Kaiser Family Foundation, nearly one in three Americans have avoided medical treatment due to cost. It’s important to understand that delaying needed medical care impacts not only the patient but also creates problems for their families and for employers.

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What Is the FinPay Pre-Care Solution?

January 11, 2023 by Christopher Wolfington
Tags: Patient Financial Management, Healthcare Consumer Experience

For many people in America, the U.S. healthcare system is frustrating, overly complex, opaque, and expensive. The intersection of patients, healthcare providers, insurance providers, drug companies, and governmental regulations is not well managed or streamlined and most often manifests in medical debt for patients and inefficient revenue collection for healthcare providers.

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How Medical Debt Can Impact Your Health

January 5, 2023 by Christopher Wolfington
Tags: Healthcare Consumer Experience, Medical Debt

Each year, millions of Americans find themselves in a precarious financial situation due to medical debt. From rising healthcare costs to limited insurance coverage, it can be difficult for patients to stay afloat when faced with mounting medical bills. However, the implications of medical debt impact not only the financial health of Americans but their physical and mental health as well. The entire U.S. healthcare system is adversely affected by the rising medical debt of Americans, and it is imperative to know what you can do to avoid or manage this type of debt.

FinPay offers payment solutions to help ease the uncertainty and stress of medical bills. Contact to learn more about how our automated pre-care engagement can help you and your family avoid the negative consequences of medical debt.

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What to Do If I Can't Pay My Medical Bills?

January 4, 2023 by Christopher Wolfington
Tags: Healthcare Consumer Experience, Medical Debt

For many Americans, the cost of healthcare can be paralyzing. Unknown costs, unexpected charges, and the general complexity and ambiguity surrounding healthcare insurance coverage and billing can place families in bankruptcy or cause them to forego needed treatment out of fear of financial ruin. Knowing what to do if you can't pay medical bills is essential for patients. There are options available, but you want to research them and understand them before you need them.

For Americans with health insurance, usually offered through an employer, there is some financial security for medical costs. However, most people are never quite certain exactly what services are covered or how much the insurance company will pay, so economic uncertainty exists, even for those with insurance. The uncertainty is even greater for millions of Americans who are on Medicare, Medicaid, or uninsured.

FinPay offers automated payment solutions through pre-care engagement. A patient-focused system built on transparency and education makes the patient financial experience much less volatile. Contact FinPay at

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What You Should Know About FinPay

December 21, 2022 by Christopher Wolfington
Tags: Patient Financial Management

FinPay offers payment solutions to maximize the payment financial experience. The healthcare experience for most Americans can be complicated and confusing, especially with regard to paying for treatment. Many people forego needed treatment due to uncertainty over the total cost, and unexpected medical charges place many others in strained financial situations. What to know about FinPay is that we provide automated patient engagement to deliver the cost transparency, education, and affordable payment options patients need to understand and afford their financial responsibility.

The benefits of automation through our integrated software solution can lead to better relationship outcomes for patients and providers as each gains a better understanding of the financial engagement experience. Contact for more information.

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What Is a Healthcare Engagement Payment Specialist?

December 14, 2022 by Christopher Wolfington
Tags: Healthcare Consumer Experience

Medical debt is a growing problem in the United States, and the costs of healthcare are one of the biggest obstacles Americans face in getting needed treatment. The American healthcare system is complex, confusing, and opaque. For patients, a healthcare payment specialist can provide clarity and ease financial worries.

A healthcare payment engagement specialist is responsible for helping patients understand and navigate the payment process, from setting up a payment plan to identifying assistance programs. They are also trained in the complexities of medical billing and payments. The specialist can manage a patient's medical bills, explain payment plans, and negotiate with providers for lower costs. Additionally, a healthcare payment specialist can explore payment options, such as automatic payments through FinPay, which can increase transparency and streamline the process.

For more information on our automated software platform that offers patients financial education, transparency, and payment options, contact FinPay at

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Understanding the Medical Debt Crisis in the U.S.

November 30, 2022 by Christopher Wolfington
Tags: Payment, Healthcare Consumer Experience, Medical Debt


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